MassMentor - Ask an Expert - Student Support


	Student Support FAQs

Student Support

Note: Requests for mailings or special consideration must be directed to the admissions office of the college or university in which you're interested (use MentorMail™).

Technical questions: Go to the MassMentor Technical Support page for help with:

Errors, error messages, and the Wrong Way screen
Printing your application
Saving your information
Applying online as an international student
CEEB codes

AOL users: If you're having technical problems, please make sure your AOL browser is updated for JavaScript by accessing Keyword: 128Browser.

Once your AOL software is updated, you can access the section you had been working on from the MassMentor homepage.

If the problem occurs again, please notify us through the contact information section of the MassMentor Student Support page and we will help you.

The minimum browser requirements are:

Internet Explorer 6.1 and up for Windows
Firefox 2.0 and up for Windows or Mac
Safari 2.0 and up for Mac

If your computer can support a later version, we always recommend getting the most recent version.

To download the latest version of Microsoft Internet Explorer go to the Microsoft Internet Explorer download page.

To download the latest version of Firefox go to the Mozilla download page.

To download the latest version of Safari go to the Safari download page.

Other questions?

See the MassMentor Student Support contact page.

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